Return Policy

Most items purchased from sellers listed on lotusherbal.us are returnable within the return window, except those that are explicitly identified as not returnable.

General Returns Policy

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, have missing parts or accessories, are defective, or are different from their description on the product detail page on lotusherbal.us
The return will be processed only if:

it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product

All Cleaning, Decor supplies

Non-Returnable

This item is non-returnable due to the consumable nature of the product.

However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement

Beauty

Non-Returnable

This item is non-returnable due to the hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective, or different items being delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes), Air Fresheners, etc.

Personal Care: Oral Care (Toothbrushes, toothpaste, mouthwashes, etc); Feminine Hygiene; Shaving and Hair Removal (Men’s Shaving – Shaving Foams, etc.; Men’s Beard Care – Beard Oil, Beard Serum, etc.; Women’s Hair Removal – Wax Strips, Creams, etc)

Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements

Non-Returnable

This item is non-returnable due to the hygiene and consumable nature of the product.

However, in the unlikely event of a damaged, defective or different item being delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Return Policy

General Returns Policy

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